3BB Broadband

[parrot]

Does anyone know how the 3BB Broadband works? There's a small office located on the ring road, close to Carrefour, same side. They advertise outrageously fast speeds (for Thailand)......I'm not a believer. I tried their website (http://www.3bb.co.th/)....it's in Thai, but leads me to believe they're using landlines. Anyone with any experience with these folks?

[BobHelm]

I think it is Maxnet parrot...
A flyer came through the door - but all in Thai - advertising 10 mb for 1,490 a month...

[lee]

Yes it is Maxnet so I would assume the same shoddy service applies.

[seymourbutts]

You wouldnt believe the shoddy service... we ordered it for our internet shop,rewcomended by our ehgineer... to be run together with our cat... they came, they took 1400 baht, installed the line all well and good... we waited the 12 days to see if it has a signal to be told that offer had been withdrawn during the 12 days and we cannot have internet unless we buy phone line too 4000baht...
you can have a refund was their only answer after much much toing and fro ing..
My wife was having none of it, she rang head office told them we had a contract with them and that we have paid upfront for one months line rental!!! Head office had not heard of this totally new policy about the phoneline!!!!!
So big boss in udon has his nut roasted for a bit and he phones pick to apologise and offer her free 10 meg ineternet for the price of 1meg, but in 1 months time, in the mean time they came to the office with the money!!!!

the jury is out as to whether they honour their agreement!!

basically i think tot is unwilling to provide data lines on the cheap without the phone lines.. a case of left hand right hand!!!!

[kakariki]

Hi All
Excuse my ignorance, but is this 10Mb/sec for 1490THB/month, and do they have a download limit?
Thanks BB

[BobHelm]

I do not think there is a limit...
The flyer is all in Thai but I think I am accurate if I say the following.
There are two speeds quoted against every package....This 3BB quotes
10240/1024 for 1,490 a month. I believe the first figure is the DOWNLOAD speed & the second the UPLOAD speed.
Their other ('Indy') packages are:
5120/512 for 1,000
4096/512 for 790
3072/512 for 590

My TOT is 2024/512 for 590 a month, so somewhat better rate than I am getting.
However there is a significant difference bewteen what they quote & what is achieved.
For example, I am actually achieving 1770/410 at the minute to Bangkok. However try a server outside Thailand to test (I tried a UK London server) 130/110
As I usually use sites based on servers outside Thailand this is the REAL service I am getting.
I believe that no matter which ISP you use in Thailand they all go through the same 'gate' in BKK & it is this (& maybe some 'site monitoring' that occurs) that slows it down so much.
I used
http://www.speedtest.net/
For the speed test...

[kakariki]

Hi
Thanks for the clarification, I understand what you say about advertised and real speeds. I'm on 1500/256 here in Oz, only average around 300k downloads. Get 100Gb/month for 2000THB, so I won't be getting too much of a shock when I move there.
Barry

[seymourbutts]

I understand that CAT owns the link basically from thailand to international via singapore, so its one big bottleneck!! also thailands phone/data lines were put in many years ago and are all copper so they are too skint to put in fibre optics gear, so whichever package you get from who ever is old technology, basically to summise GREED!!!! charging western rates for western service and getting cr@p!! TIT....

Which ever company is flavour of the month with CAT will get a better connection, i think that is TOT right now.. although ive never used tot for internet... our solution is a transfer box and 2 suppliers, but thats big money and internet shop stuff....

so no matter what offer you are given, its all b/s until they rewire the whole of thailand, and thats not gonna happen any time soon!!!!

maybe a satelite connection is the way forward especially in a neighbourhood of a few farangs to share the costs...

[tamada]

My understanding is TT&T MaxNet has been sold lock, stock and barrel to this 3BB outfit. A few months back while I was in Vietnam, some chap came and had the wife sign new forms so I assume that was the 'handover'. The monthly bill has a new format and the bandwidth is bigger but the bill amount is about the same as before. I have had nothing but stellar service before and after so can't complain. I did have TT&T in Pattaya but had that disconnected when I gave up living in sin (city) and note that when went to TT&T to disconnect, they fobbed me off on the 3BB 'stall' in the lobby so must assume that migration from TT&T to 3BB is automatic.

Anyway, does their 'fruit stand' near Carrefour in Udon handle bill payments? I think I am current but the last bill says otherwise and I hate pre-paying for anything... canny Scot that I am.

[IsaakNitnoy]

I have a TOT (fart ) 2Mb connection in our "coutryside" house, and it sucks. Really slow to other coutries. In Udon I have 3BB 3Mb Premier. They said it would work better to other coutries, and it works fine to me. It's more expensive, 1,090 baht/month, but it might work better than 10Mb normal. Can't say, cause I haven't tried. I was thinking about getting a 6Mb Premier, but can't put it in our house. It depends where you live.

[tamada]

Ever since we moved to the new house, the new phone line never worked as a phone line, only ADSL did. There was no dial tone and when you tried calling in, the caller could hear the ring tone but the phone itself never rang. Meanwhile the internet blazed away without a hitch.

The wife would ask every time she paid the bill and they would give her a number to call. She would call it but the engineer would never call back. She was pissed off at this so stopped paying ToT until someone came and fixed it. Well, 3 months past due and ToT disconnect... while I am in Bangkok. I return to no internet and only after lengthy investigations do I find that the crux of the matter is ToT getting paid every month for 2 years without providing a working phone line. Fair enough. Anyway, the lady at ToT said she would tell someone senior and a few hours later they call the wife and say if we pay the past due, the line WILL be fixed. Sceptically she agrees and pays at ToT at 4pm Thursday.

At 9am Friday, the bloody phone rings! It's the ToT tech testing it. It works! Happy, happy, joy, joy!!!

Still no internet though.

So I calls the 3BB help line and within 5 minutes they have restored my line. They saw a ToT service disconnection so apparently pulled their service too which would make sense; if I haven't paid for the phone for that long, I am likely not to pay for the internet either.

So 5-stars once again to 3BB or Triple-T Internet or TT&T or whatever they call themselves. Good phone tech with good English and a fast fix.

Only 1-star for ToT for taking almost 2 years to actually connect the phone line at the other end!

[jingjai]

Does anyone know how the 3BB Broadband works? There's a small office located on the ring road, close to Carrefour, same side. They advertise outrageously fast speeds (for Thailand)......I'm not a believer. I tried their website (http://www.3bb.co.th/)....it's in Thai, but leads me to believe they're using landlines. Anyone with any experience with these folks?

I stopped in at their office today.

3BB Broadband said they will be bringing their lines out to my area, Nong Sam Rong, next month.

However, after reading some of the posts, I am unsure as to whether or not I am eligible for their service.
We do not have a land line.

So, my questions are: Do I need a land line for 3BB? Tamada, are you happy with the speed?

They said it is 590 baht per month for 4Mb service. No installation fee if I keep the service for a minimum of one year, if I cancel before one year, I would have to pay a 3500 baht installation fee.

[EssexGaz]

I just recently signed up with 3bb and ayes, you do need a land line

I went to TOT to get a landline installed and was told that they didnt have any left??!!
dont know what that was all about

I got a landline installed with TT&T for 4000 Baht and signed up to 3bb

The whole process took about 2 weeks

The 4MB they advertise is not what i get - i get 2.5MB (i logged onto the router they installed and checked)
2.5MB is acceptable though

The service is okay, not brilliant and they connection does drop out a few times a day for a few seconds at a time

for 590 Baht. it is worth it though

[jingjai]

The service is okay, not brilliant and they connection does drop out a few times a day for a few seconds at a time

Sounds like the same service I get with the CDMA system from CAT, approximately the same price.

EssexGaz, since you have a TT&T land line, couldn't you just use the TT&T internet service. I've heard it is good.

On another subject of internet provider. I've just recently returned from Phuket. In the Rawai area they have a TV cable system called Rawai Cable, same type of basic TV cable as our Home Cable and Udon Cable. Except Rawai cable is now providing high speed internet (600 baht per month) through their TV cable lines.
Perhaps, some day for Udon?

[Prenders88]

I had the 590 baht 3BB El Cheapo service installed in Febuary.
After seeing the flyer in the letterbox, and the posters put up on the lamposts on the way in to Lake Garden.
Did not need a telephone line at time as they came and put cables up, and ran it into our house.
Most of the time I get what I paid for, and getting 4mps when I have run a speed test.
About a week later TOT started to put the telephone cables up, all done now.
We ordered the telephone service, but still waiting for a number.